Personal Order Art is a one-of-a-kind original painted for each individual client. Because of this, the following terms apply.
1. From application to the start of painting
After you apply, I will send you options for the hearing date. Cancellations are accepted until painting begins (before the hearing is completed and you give your final confirmation). In that case, I will refund the amount minus actual costs such as payment fees. If you cancel before paying, simply letting me know is enough.
2. After painting has begun
Once painting has begun (once I have started work based on the hearing), cancellations and refunds are not possible, because time and materials have already been spent on a one-of-a-kind piece.
3. After delivery
Because each piece is an original, I cannot accept returns, refunds, or exchanges because it differs from what you imagined or for other personal impressions. This is exactly why I take great care with the hearing before I start painting. If there is a problem caused by me or the carrier, such as damage or soiling during shipping, please contact me with photos within 7 days of delivery. We will discuss repair or other remedies.
4. Changing the hearing date
If you need to change the date or time of the hearing, please let me know by the day before. If there are repeated cancellations without notice, I may cancel your application.
5. Delays or cancellation on my side
If painting is going to be significantly delayed, I will contact you promptly to discuss how to proceed. If I become unable to continue the work for reasons on my side, I will refund the full amount you paid.
6. How refunds are made
As a rule, refunds are made using the same method you used to pay. When a credit card payment is canceled, the payment fee is not refunded, so I cover it myself.
Established: September 7, 2026