Legal
In accordance with Japan's Act on Specified Commercial Transactions, the following information is disclosed regarding the sale of Personal Order Art and Business Art.
- Business Name
- Mermaid nao（マーメイド ナオ）
- Person Responsible for Operations
- Naoko Endo
- Location
- Yamagata Prefecture
Full details will be disclosed without delay upon request - Phone Number
- Will be disclosed without delay upon request
- Email Address
- nasuorijag＊gmail.com
To prevent spam, please replace “＊” with “@” before sending.
- Website URL
- https://ningyo-nao.com/
- Price
- PERSONAL ORDER ART: ¥198,000 (tax included, domestic shipping included)
BUSINESS ART: ¥239,000–¥571,000 (varies by size; custom sizes quoted individually)
Details of shipping and payment terms will be provided individually - Additional Fees
- For bank transfers, the transfer fee is the customer's responsibility. Credit card processing fees are included in the displayed price.
- Payment Methods
- Bank transfer / Credit card (via Stripe)
- Payment Timing
- Bank transfer: within 7 days of invoice issuance. Credit card: at the time of application.
- Delivery Timing
- After payment is confirmed, we arrange a hearing session date and begin production, typically shipping within 1–2 months. If timing varies due to production or order volume, we will contact you individually.
- Returns and Exchanges
- As each piece is a one-of-a-kind original created for the individual customer, we cannot accept returns, exchanges, or refunds for reasons of personal preference. If there is a defect for which we are responsible, such as damage during shipping, please contact us within 7 days of arrival.
- Cancellations
- Please consult us individually before production begins. Once production has started, we cannot accept cancellations or refunds. Please see ourCancellation and Refund Policypage for details.
Established: September 7, 2026