Mermaid nao (hereinafter “we”) handles customers' personal information as follows.
1. Information We Collect
Your name, email address, phone number, and shipping address; what you share with us during hearing sessions; if you order a gift, information and photos about the recipient; content submitted via our contact form or email; and site access data (via cookies, Google Analytics, and similar analytics tools)
2. How We Use This Information
To create the artwork, title, and message; to communicate with you, schedule appointments, and ship the artwork; for after-sales follow-up; to respond to inquiries; to verify identity when necessary; and to analyze data for service improvement
3. About Our Analytics Tools
This site uses Google Analytics (provided by Google LLC) to improve our service. Data is collected anonymously and does not identify individuals. You can opt out of data collection by disabling cookies.
4. Disclosure to Third Parties
We do not disclose your personal information to third parties, except in the following cases:
- When sharing delivery information with a shipping company for delivery purposes
- When necessary information is passed to our payment processor (Stripe) for payment purposes
- When required by law
5. Featuring the Artwork or Creative Process
If we wish to feature a completed artwork or an anecdote from a hearing session on our website, social media, or promotional materials, we will obtain your consent beforehand. How your name is displayed (such as initials only, or age range only) will also be decided together with you.
6. Managing Personal Information
We manage the information we collect appropriately and work to prevent leaks, loss, or tampering. Information is properly deleted once it is no longer needed for the purposes stated above.
7. Requests for Disclosure, Correction, or Deletion
If you would like to request disclosure, correction, suspension of use, or deletion of your personal information, please contact us at the address below. After verifying your identity, we will respond without delay.
8. Contact for Inquiries
For inquiries regarding the handling of personal information, please contact us via ourcontact form, or at nasuorijag＊gmail.com (to prevent spam, please replace “＊” with “@” before sending).
9. Revisions
This policy may be revised as necessary. We will announce any significant changes on our website.
Established: September 7, 2026